Shipping policy

Shipping Policy:

At Fauna Atelier, our products are made to order and shipped directly through our trusted print and fulfilment partners. This allows us to create each product especially for you and helps reduce unnecessary waste.

Processing Times

Orders are usually processed and produced within 2–5 business days before being dispatched.

During particularly busy periods, processing times may occasionally be longer. If there is a significant delay with your order, we will do our best to keep you informed.

UK Delivery

Standard UK delivery is £4.99.

Express UK delivery is £6.99, where available.

Free UK delivery is available on orders over £50.

Estimated delivery times are provided at checkout and may vary depending on the product and delivery service selected.

US & International Delivery

We ship to the United States and selected international destinations.

International shipping costs and available delivery options are calculated and displayed at checkout based on the destination and products ordered.

Delivery times vary by destination and are estimates rather than guaranteed delivery dates.

Customs, Duties & Taxes

For international orders, customers may be responsible for customs duties, import taxes or other charges imposed by their country. These charges are outside the control of Fauna Atelier and, where applicable, are the responsibility of the customer.

Delivery Delays

Once an order has been dispatched, delivery is handled by the relevant postal or courier service. Delivery may occasionally be delayed due to circumstances outside our reasonable control, including postal delays, customs processing, severe weather, strikes or other disruptions.

Incorrect Delivery Information

Please make sure your delivery address is correct when placing your order. Fauna Atelier cannot be held responsible for orders delayed or delivered incorrectly because an incorrect or incomplete address was provided.

If you notice an error in your delivery address shortly after placing an order, please contact us as soon as possible. As our products are made to order, we may not be able to change the address once production has started.

Lost or Damaged Orders

If your order appears to have been lost, arrives damaged or does not arrive within a reasonable period after the estimated delivery date, please contact us. We will investigate the issue with our fulfilment and delivery partners and work with you to find an appropriate resolution.

For damaged items, photographs of the product and packaging may be requested.